Professional Consulting Services Firm
(Law firms, accounting firms, tax firms)
kDoc knowledge management system
What is knowledge management?Knowledge management is a process of acquiring, sharing and effectively using institutional knowledge.
Business features of the firms: Intensive knowledge and fast updating speed
- Knowledge employee's knowledge output
- Accountants, tax accountants and lawyers all belong to knowledge-intensive industries, whose values are evaluated more based on the quality of their employees, or more precisely speaking, the knowledge and experience of their employees.
- For a firm, knowledge and information are not only the input raw materials, but also the output products. Therefore, as a typical learning organization, internal knowledge (data) exchange is an important way for employees learning and the organization learning.
- Partnership/project responsibility system
- A firm usually operates on a partnership or a project responsibility system, which means that the constitution of each project and staff often varies.
- Confidentiality of knowledge
- Because the firm has acquired lots of sensitive information concerning its customers, it is responsible for maintaining the confidentiality of the information related to customers during the process of knowledge management. In addition, the firm's own solutions and technical information can easily be pirated by competitors, which may affect the company's competitiveness. Therefore, confidential work is of great significance to the firm. In other words, one of the key principles of knowledge management for a firm is not to harm the interests of customers and the company.
- Massive knowledge
- Explosive growth of knowledge leads to the difficulties in finding necessary knowledge.
Implicit knowledge and explicit knowledge
- Explicit knowledge
- It specifically refers to the knowledge that is easy to manage and store in a computer, such as patents, trademarks, product design, etc.
- Implicit knowledge
- It mainly refers to the experience, lesson and ideas existing in one's mind.
Firm's explicit knowledge and implicit knowledge
- Explicit knowledge includes
- Policies, regulations and industry articles, such as non-compliance case studies
- Project manuscripts and communication tracks, such as the electronic version of the project manuscript, the communication tracks between superior and subordinate, and between business personnel and customers, etc.
- Implicit knowledge includes
- Individual understanding and summary of laws and regulations, policies and regulations, analysis and summary of specific examples, especially non-compliance cases, personal grasp of key, difficult and missed points, individual understanding of customer business, understanding of the customer management process, other personal abilities and skill knowledge, such as computer skills. For individuals with more experience and longer working life, sharing their implicit knowledge is a priority among priorities.
Knowledge in accounting firms
Firm's knowledge management: Make implicit knowledge explicit and make explicit knowledge easy to use
- Management of implicit knowledge and explicit knowledge
- Implicit knowledge mainly refers to the experience, lesson and ideas existing in one's mind. The management of implicit knowledge focuses on seeking solutions from the perspective of management science by organizing seminars, salons and reports for technical exchanges. But one of the most obvious drawbacks is that it is not easy to share. Therefore, implicit knowledge should be transformed through as many means as possible so that it can be shared by most people.
- Explicit knowledge specifically refers to the knowledge that is easy to manage and store in a computer, such as patents, trademarks, product design, etc.The management of explicit knowledge focuses on finding solutions from the perspective of informationization.For instance, it may be done through building an information database and establishing a file management system.
- Hierarchical knowledge management
- Personal knowledge management. In the aspect of personal knowledge management, personal characteristics should be considered to customize your own management methods which can improve personal competitiveness, responsiveness and the innovation ability. It emphasizes the change of idea rather than information-based technologies. When people understand the meaning and merits of knowledge management through enlightenment, guidance, training and practice, then it will be possible to realize the transformation from implicit knowledge to explicit knowledge and the share of personal knowledge.
- Team knowledge management. A team refers specifically to a group or a department in an enterprise organized for the same project under the same objective, such as the project team of an accounting firm. Knowledge management here is embodied in the exchange of views and opinions on the same project and things. Communication tracks will become valuable knowledge that can get solidified within the team or even within the enterprise to be the basis for sharing.
- Enterprise knowledge management. The purpose of enterprise knowledge management is very clear; it is to create and unite the intangible assets of an enterprise. What needs to be emphasized here is that good knowledge managers can motivate all employees to contribute their own knowledge instead of forcing them to hand over their knowledge. This cannot be done solely through technical measures, because enterprise culture or personal charisma will play a crucial role, respectively.
Why knowledge management is necessary?Firms are confronted with issues concerning knowledge management.
Knowledge management related issues confronting the firms
Due to employee turnover or work handover, a large number knowledge assets of the organization will lose, which means new employees have to start from scratch.
Knowledge management system
It consumes employees a lot of time and energy to find the knowledge they need.
Knowledge map, intelligent search
Inter-section knowledge sharing and exchange of information are difficult to realize due to redundant repetitive work.
Expert network and knowledge incentive system
Knowledge is scattered in every corner, leaving unordered with lagging contents.
Knowledge expert/knowledge specialist, knowledge management process
Knowledge management survey statistics
- 40% information searching time is fruitless.
- 15-35% working time of certified public accountants was spent searching for information.
- 93% of certified public accountants think the above problems are getting worse.
- 75% of certified public accountants will retire before 2020.
- To complete the best practice loop requires 27 months in the firm.
Work efficiency and knowledge management
Values of knowledge management to an enterprise
According to the Delphi Group report, only about 20% of the company's knowledge is recorded, and the remaining 80% of the knowledge is stored in the employee's head as empirical knowledge.
Design of the successful path of knowledge management implementationIs knowledge management a tactical project?
Knowledge management: is hard to define or make successful implementation
- Knowledge management is not:
- a tactical project
- only relates to knowledge关
- a simple technique
- a mature discipline
- a pure event
- Knowledge management is:
- a task in the strategic level
- long-term work
- an environment and an atmosphere
- and an integrated process
Conditions required by knowledge management
|In terms of personnel||It requires someone who is capable and willing to contribute to the knowledge base.|
|In terms of process||It has to be integrated in other core processes of the enterprise|
|In terms of content||It needs to be consistent with the enterprise's strategy|
|In term of technology||It requires the "Just-in-time system".|
Successful practice path to knowledge management
- Establish a culture that encourages knowledge sharing.
- To this end, it is necessary to streamline the process of knowledge creation, sharing and application as well as innovation by combining the system with the business, and formulate relevant management mechanism and corresponding funding guarantee to promote and stimulate the corporate culture.
- Knowledge management system/software as a technical support:
- Information access for employees to get solutions
- Access for employees to get expert support
- Partner's choice to look for experts or project members.
Design idea for knowledge management system
- Explicit knowledge standardization - enterprise knowledge base
- Make Implicit knowledge explicit - enterprise community
- Idea map:
- Cultural design: Knowledge management depends on the willingness to share knowledge.
- System design: Streamline the process of knowledge creation, sharing and application as well as innovation by combining the system with the business.
- System design: However, the knowledge management system/software as a technical support ranks only at the third place.
kDoc knowledge management solutions"All our business connects with information.
If we cannot prove that we are experienced in managing our employees,
then, we won't be able to show to our customers the persuasive reason for they choose us."
Why choose a knowledge management solution?
- "What if you don't know where to start facing the massive enterprise internal information resources?
- "What if information is isolated and employees deal with information separately in the enterprise?
- "What if opportunities are missed due to slow decision making?
- "What if it is hard to find the right person in the shortest time to respond to customer needs?
- "What if a huge loss appears in key business areas due to employee turnover?
- "What if a new employee finds it hard to fit in the job after a month?
- "What if business operations stop going forward or innovating for a long time?
- "What if employees are increasingly losing passion?
- "What if experts are hard to find when they are needed?
Knowledge management is the only solution.
The kDoc knowledge management solution can answer all your questions.
Why choose the kDoc knowledge management solution?
- Technical advantage
- More than 5 dedicated years of experience in big data processing and utilizing.
- More than 5 dedicated years of experience in building and operating internet knowledge base.
- kDigger knowledge mining technology
- kSearch full-text retrieval technology
- Professional advantages
- We have years of experience in IT system construction and big data mining service relating to the law, finance and taxation fields.
- By serving global customers, we understand not only national enterprises that deepen their business in China, but also international enterprises.
- Professional IT product implementation team
- Content advantages
- Integrated external legal finance and taxation database: We work with the world's content service providers in laws, finance and taxation to integrate China's online legal base and legal expertise (over 1 million pieces of Chinese laws and regulations and 30 million court cases) (This service is supposed to be purchased separately).
What effects could the knowledge management system make after it is implemented in the firm?
- Employees of the firm:
- Access for inquiring laws and regulations
- Communities for asking help from experts
- Portals for using the enterprise documents
- Gain from sharing
- For partners/experts/departments
- Search for project experts and members with qualified skills and experience in the community
- For enterprises
- Knowledge accumulation, instead of loss knowledge due to employee turnover.
- Improve efficiency, the project team acquiring required information and help from the knowledge base
- Innovation, employees focusing on service innovation related to customers
- Win-win for enterprises and employees