Product introduction: The KLAND-FAQ Q&A system is a database-based frequently asked questions and online help system integrated in the enterprise portal website. FAQ is a commonly used online customer service tool. A good FAQ system should be able to answer at least 80% of the users' general and common problems. It will not only facilitate the user, but also greatly reduce the pressure of the website staff, saving lots of customer service costs, and increasing the customer satisfaction. KLAND-FAQ Q&A system can also create a "users ask, users answer" model to establish a system similar to "Baidu Knows".

Product function:

Main functions of KLAND-FAQ Q&A system:
* Search function, search directly the relevant questions through the keyword;
* Organization of hierarchical directory structure;
* Customized sorting features: Put the customer's most frequently asked questions in front;
* Hyperlinks among questions;
* Tracking of user's access frequency;
* Interactive Q&A: users can answer questions posed by other users;
* Comments: users can add their own comments to questions and answers.

Product features:

Database driven, powerful search and navigation.
* Database driven, easy to search and sort;
* Keyword search, question correlation.